Last Updated: 07.11.2024
At DUBAI BUSINESS CORPORATION L.L.C, we strive to provide high-quality services and customer satisfaction. However, due to the nature of our services and the investments required to process orders, we have implemented a No Refund Policy with specific conditions regarding service initiation.
By using the services offered through our Website dubaibc.ae and completing any transactions with us, you agree to the following terms:
1. Refund Policy Based on Service Status
- Before Service Initiation: You may cancel your order and receive a full refund if the service has not yet been initiated. If you decide to cancel your order before any work has begun, you will be eligible for a full refund of the amount paid.
- After Service Initiation: Once the service has been initiated or work has commenced (e.g., processing of visas, business setup, document handling, etc.), no refunds will be provided. This includes any actions taken on your behalf or any costs incurred by us in fulfilling your request.
2. Service Initiation
Services are considered "initiated" as soon as we begin processing your request, which includes:
- Submission of documents to authorities
- Any administrative or legal steps taken to begin fulfilling your order
- Communication with third parties or government bodies on your behalf
- Any action that results in non-reversible costs or resource allocation
3. Requesting a Cancellation
To request a cancellation and a refund (if applicable), you must contact us before service initiation. Please send us an email or contact our customer service team with your order details and cancellation request.
We will assess the status of the service and determine if a refund is due.
- Refunds Before Initiation: If the service has not yet been initiated, we will issue a full refund to the original payment method within 7 to 14 business days.
- Refunds After Initiation: No refunds will be issued if the service has been initiated, as detailed above.
4. Exceptions
In exceptional circumstances where we may fail to deliver the service or if there is an error on our part (such as service failure), we will evaluate the situation on a case-by-case basis.
If such a case occurs, a refund may be issued at our discretion. However, this will be evaluated individually, and our decision will be final.