Last Updated: 07.11.2024
At Dubai Business Corporation L.L.C, we strive to provide excellent services and ensure customer satisfaction. We understand that circumstances may change, and you may need to cancel your order.
This Cancellation Policy outlines the conditions under which you may cancel your order and the process for doing so.
By using the services offered through dubaibc.ae and completing any transactions, you agree to the following terms:
1. Cancellation Before Service Initiation
You may cancel your order and request a refund if the service has not yet been initiated. Services are considered "initiated" once any of the following actions have occurred:
- Submission of documents to government authorities or third parties
- Any administrative or legal steps have been taken on your behalf
- Communication with third parties regarding your request
- Any resources or costs have been allocated to your order
If the service has not yet been initiated, you are eligible to cancel your order and receive a full refund.
2. Cancellation After Service Initiation
Once the service has been initiated, no cancellations or refunds will be provided. This includes any case where processing has begun, even if the service is not yet complete.
3. How to Cancel Your Order
To cancel your order, you must contact us directly. Please follow the process outlined below:
- Step 1: Email us at [Insert Contact Email] with your order number and request to cancel the order.
- Step 2: Ensure that you clearly state that you wish to cancel your order and provide any necessary details (e.g., transaction ID, service purchased).
- Step 3: We will review your request and confirm whether the service has been initiated or not. If the service has not yet been initiated, we will proceed with the cancellation and issue a full refund.
4. Confirmation of Cancellation
Once your cancellation request is processed, you will receive an email confirmation of the cancellation. The confirmation email will include the following details:
- Order number and service purchased
- Confirmation that the cancellation has been accepted
- Refund processing details (if applicable)
- Cancellation Timing: We will process your cancellation request and send the confirmation email within 24 business hours. If you do not receive a confirmation email within this timeframe, please contact us to follow up.
5. Refund Process for Cancellations Before Service Initiation
If your cancellation request is accepted (i.e., the service has not been initiated), a full refund will be issued to your original payment method. Refunds typically take14 business days to reflect in your account, depending on your payment provider and financial institution.
6. Exceptions
While we generally adhere to this Cancellation Policy, there may be exceptional circumstances where we are unable to process your cancellation request due to external factors or legal obligations.
In such cases, we will communicate with you directly to explain the situation and explore possible solutions.
7. Changes to the Cancellation Policy
We reserve the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.